Help
Shipping
Sign up and your first order ships free
After that, free shipping at $149+. Orders under $149: calculated at checkout.
Where we ship
Anywhere in Australia, and overseas too.
Shipping in Australia
Sign up and your first order ships free, whatever's in it. You'll get your own code: add it at checkout, or use the link in your welcome email and it's added for you. After that, shipping is free on orders of $149 or more.
Under $149, it goes by how many sachets are in your order:
- Up to 3 sachets: $12.95
- 4 to 7 sachets: $16.95
- 8 or more: $24.95
Shipping overseas
A flat $29.95 per order, whatever's in it. All prices and shipping are in Australian dollars.
First-order free shipping and free shipping over $149 are for Australian orders only. Any import duties or taxes charged by your country are paid by you.
When it ships
We'll email you as soon as your order is on its way.
Damaged or missing items
If anything arrives damaged, or something's missing, email info@gelatotime.com.au with your order number and a photo, and we'll make it right. Our refund policy has the details.
