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    • Shipping

    Gelato Time Shipping Terms


    • Please allow up to 48 hrs for processing and packing.

    • While there are many things we do to mitigate the risk of shipping food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of Shippit, Sendle and Australia Post. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

    • Inventory is subject to availability. Our inventory fluctuates hourly. In the event an item becomes unavailable or is delayed significantly, we will contact you directly.

    • During checkout, you must certify you are providing a valid and complete shipping address. Please be sure to check your shipping address for errors before completing your order. We are not responsible for products shipped to the wrong and/or incomplete address due to input error.

    • Due to international regulations, we are unable to ship internationally. Orders with an international shipping address will not be processed.

    • We cannot make deliveries on Sundays, Christmas, New Years’ Day, and other National Holidays.

    • We cannot process orders shipping to a PO Boxes, please only use postal addresses.

    • Shipping is automatically calculated at checkout based on distance, weight and volume.

    • Orders ship primarily via Shippit and Sendle. You will receive a confirmation email with tracking information the day your order ships. A valid email address must be entered to receive this information. Gelato Time is not responsible for undelivered shipments. Therefore, to avoid delays in the event the recipient is not at home, we authorise the delivery without a signature. Please make arrangements to receive your goods promptly.

    • We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at info@gelatotime.com.au within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern.


    Christmas Deliveries 2021

    This Christmas season will be a bit different (like this entire year), so it is best to allow extra time for your Gelato Time Packages to arrive.

    We want to make sure your orders are received in time for the special day and to avoid disappoint we recommend referring to the cut off dates below for the different delivery locations.

    Christmas Cut off Dates:

    Sydney Metro 13 December

    Major cities 7 December

    Regional Areas 3 December