Refund policy
Returns Policy
Our 3 day policy return applies to the following circumstances:
Change of mind: Please contact us info@gelatotime.com.au for any return issues. Package needs to be unopened. Customers are responsible for return shipping charges.
If your items arrive damaged or you received the wrong item: We'll make it right! Please email us info@gelatotime.com.au If possible, please include a photo of the damaged item, along with your order number and damaged item number/description. We will let you know if it’s necessary to return the item.
If you’re missing items: Please check your packing slip to see if items are arriving in separate shipments. It is possible for boxes to get separated during transit or your missing items could be on backorder. If they do not arrive within 2-3 business days, please feel free to contact us on info@gelatotime.com.au Please be sure to have your order number and item number(s) handy!
IMPORTANT NOTE: When a return is made outside of the 3 days policy, it could be subject to any of the following:
• Restocking Fee • No Refund At All • Delayed Refund
Our 3 day policy return applies to the following circumstances:
Change of mind: Please contact us info@gelatotime.com.au for any return issues. Package needs to be unopened. Customers are responsible for return shipping charges.
If your items arrive damaged or you received the wrong item: We'll make it right! Please email us info@gelatotime.com.au If possible, please include a photo of the damaged item, along with your order number and damaged item number/description. We will let you know if it’s necessary to return the item.
If you’re missing items: Please check your packing slip to see if items are arriving in separate shipments. It is possible for boxes to get separated during transit or your missing items could be on backorder. If they do not arrive within 2-3 business days, please feel free to contact us on info@gelatotime.com.au Please be sure to have your order number and item number(s) handy!
IMPORTANT NOTE: When a return is made outside of the 3 days policy, it could be subject to any of the following:
• Restocking Fee • No Refund At All • Delayed Refund
